Terms of Use

Effective Date: 4/4/2025 4:02:58 AM

Welcome to Neopolis SMS ("Company," "we," "us," or "our"). By using our SMS integration gateway service ("Service"), you agree to be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By accessing and using our Service, you acknowledge that you have read, understood, and agree to comply with these Terms of Use ("Terms"). If you do not agree to these Terms, you may not use the Service.

2. Description of Service

Our Service provides an API for integrating text messaging capabilities into websites and applications. Users may send and receive SMS messages through our platform, subject to applicable laws and regulations.

3. Privacy Policy

Neopolis SMS is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information when you use our Service.

3.1 Information We Collect

• Personal Information: Name, email, phone number, and payment details.
• Usage Data: SMS logs, IP addresses, device information.
• Cookies and Tracking: We use cookies for analytics and improving user experience.

3.2 How We Use Your Information

• To provide and improve our Service.
• To send notifications and updates.
• To comply with legal obligations.

3.3 Sharing and Disclosure

• We do not sell your personal information.
• We may share data with service providers assisting us.
• We may disclose information if required by law.

3.4 Data Security

We use industry-standard security measures to protect your data.

4. 10DLC Compliance

To ensure compliance with carrier regulations, users must:

• Register messaging campaigns with The Campaign Registry (TCR).
• Provide clear opt-in and opt-out mechanisms.
• Avoid prohibited content like spam, phishing, and misleading messages.
• Comply with message throughput and volume limits set by carriers.
• Use only approved sender IDs and maintain proper consent records.
• Ensure message content aligns with carrier-approved campaign guidelines.

Failure to comply with 10DLC regulations may result in message blocking, fines, or termination of service access.

5. Limitation of Liability

We are not responsible for any damages, including but not limited to direct, indirect, incidental, consequential, or punitive damages, arising from your use of the Service.

6. Indemnification

You agree to indemnify and hold harmless Neopolis SMS, its officers, employees, and affiliates from any claims, damages, or expenses arising from your violation of these Terms or misuse of the Service.

7. Termination

We reserve the right to suspend or terminate your access to the Service at our sole discretion if you violate these Terms.

8. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

9. Contact Information

Neopolis SMS
613 NW Loop 410 Ste 862, San Antonio, Texas 78216
Email: info@neopolis.net